Privacy Policy - Ougontei

1. Introduction

At Ougontei, accessible at ougontei.com, we are committed to safeguarding the privacy, security, and personal information of our website visitors and users. We prioritize transparency and data protection in accordance with applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), among others. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, and your rights with respect to that data.

2. Scope of This Policy and Role as Data Controller

This Privacy Policy applies to all users of ougontei.com and governs the processing of personal data by Ougontei in its role as a Data Controller. As a Data Controller, we determine the purposes and means of processing your personal data either directly or through trusted partners, always with due regard for your privacy rights.

3. Categories of Data We Process

We may collect and process the following categories of personal data:

a. Usage Data

This includes data automatically collected when you access our website, such as browser type, operating system, IP address, URLs visited, session durations, and clickstream data.

b. Account Data

Information you provide when creating an account, including your full name, billing and shipping addresses, email address, and phone number.

c. Profile Data

Details regarding your preferences, purchase history, wishlists, account settings, and behavioral patterns on our website.

d. Communication Data

Records of communications with you, including customer support requests, email correspondence, feedback, and inquiry forms.

e. Technical Data

Data related to the device(s) you use to access ougontei.com, such as device type, screen resolution, time zone, language settings, and system configurations.

f. Transaction Data

Information regarding purchases made on our platform, including payment method, order details, delivery data, and transaction history. Note that we do not store full credit card numbers or sensitive payment details.

g. Preference Data

Information you provide about your marketing preferences, product interests, and consent status for promotional communications.

4. Legal Bases for Processing Personal Data

We process your personal data under the following lawful bases, depending on the nature of the data and the context in which it is collected:

– Consent: When you have given clear consent for us to process your personal data for a specific purpose (e.g., email marketing).
– Contract: When processing is necessary for the performance of a contract with you or to take steps at your request prior to entering a contract.
– Legal Obligation: Where processing is necessary to comply with applicable legal obligations.
– Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms (e.g., to analyze usage trends or improve website performance).

5. Your Rights Under GDPR and CCPA

You have the following rights regarding your personal data:

– Right to Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request that inaccurate or incomplete data be corrected.
– Right to Erasure: You may request that your personal data be deleted in certain circumstances.
– Right to Restriction: You may request that we restrict the processing of your data under specific conditions.
– Right to Portability: You may request your data in a structured, commonly used, and machine-readable format to transfer to another data controller.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.
– Right Not to Be Subject to Automated Decision-Making: You have the right to request human intervention in cases involving profiling or automated processing that produces legal or similarly significant effects.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include but are not limited to:

– End-to-end encryption of sensitive data transmissions;
– Secure access controls, including authentication and data access restrictions;
– Regular secure data backups and recovery protocols;
– Ongoing employee training regarding data privacy and information security practices.

7. International Transfers

Your data may be transferred to and processed in countries outside of your jurisdiction. Where such transfers take place, we ensure that appropriate safeguards are in place as required by relevant data protection laws, including the implementation of Standard Contractual Clauses (SCCs) or reliance on an adequacy decision by the European Commission or other relevant authorities.

8. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Generally, data retention periods are as follows:

– Usage and Technical Data: up to 12 months;
– Account and Profile Data: retained while your account is active and for up to 36 months after closure, unless otherwise required;
– Transaction Data: at least 7 years, as required by financial regulations;
– Communication Data: up to 24 months following the last interaction;
– Preference Data: retained until consent is withdrawn or modified.

9. Cookie Policy

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and enable core site functionality. Cookies may fall into the following categories:

– Essential Cookies: Necessary for the proper functioning of the website (e.g., session management, cart functionality).
– Functional Cookies: Support site features (e.g., remembering preferences and settings).
– Analytics Cookies: Enable understanding of how users interact with the site, improving experience and functionality.
– Performance Cookies: Optimizing site loading times and responsiveness.

10. Cookie Management and Legal Compliance

We provide tools that allow you to accept or reject various categories of cookies upon your first visit to ougontei.com. You may also modify your preferences at any time via the “Cookie Settings” link in the site footer. For EU and UK visitors, cookies are only placed on your device with your explicit consent, except those deemed strictly necessary. California residents also have the right to opt out of the “sale” of personal information by managing cookie preferences or contacting us directly, consistent with the CCPA.

11. Children’s Privacy

Ougontei.com is not intended for individuals under the age of 13, and we do not knowingly collect personal data from children. Should we become aware that personal information from a child under 13 has been inadvertently collected, we will take appropriate steps to delete such data. If you suspect that we may have collected data from a child, please contact us immediately at [email protected].

12. Policy Updates and Notification

We may revise this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any updates will be posted on this page, and where applicable, you will be notified via a prominent notice on the site or via email if required by law. Continued use of ougontei.com following any updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, your data, or your rights, please contact us at:

Email: [email protected]

We are committed to complying with all applicable data privacy regulations and upholding the highest standards of transparency and accountability. For privacy-related inquiries, we encourage you to reach out to us directly, and we will respond in a timely manner.